Contact information
CONTACT INFORMATION
Last updated: June 3, 2026
Get in Touch
We're here to help. Whether you have a question about your order, a product inquiry, or just want to connect with the brand — reach out and we'll get back to you as soon as possible.
We aim to respond to all inquiries within 1-2 business days Monday through Friday. Emails received on weekends or holidays will be responded to on the next business day.
Order Inquiries
For the fastest response regarding an existing order, please include your order number in your email.
Returns & Refunds
For return or refund requests please refer to our Returns & Refunds Policy or email us directly at hello@karasuapparel.ca with your order number and photos if applicable.
Business Inquiries
For wholesale, collaboration, or press inquiries contact us at hello@karasuapparel.ca with the subject line relevant to your inquiry.
Location
Karasu Apparel Calgary, Alberta, Canada